hazelshodgepodge web store FAQ section

For small items 1 lb or less you pay $5.99. For items over 1 lb and up to 8 lbs, the charge is $10.99. Items from 9 to 16 lbs cost $12.99 to $13.99 For items over 16 lbs, you will pay an extra $5 for each 2 lbs above 16 lbs. The charge is the same for anywhere in the USA, including Alaska and Hawaii. This charge includes packing, and shipping by USPS priority mail, plus insurance on all items over $10 in value.

Since all of our items are used or previously owned, we do not give refunds or accept returns. We describe all items in detail, including damage, flaws, etc. and provide pictures. It is your responsibility to read the description carefully, look at the pictures, and ask questions before buying. In the event that we have made a mistake in the listing or misrepresented an item, we will gladly work with the buyer to make it right to everyone's satisfaction. You must let us know within 48 hours of receiving the item.

We ship all items through the United States Postal Service (USPS). Small items weighing 13 oz or less will be shipped as a First Class Parcel. All other items will be shipped using Priority Mail. Our experience has been that even though SOMETIMES Priority Mail costs a bit more than Parcel Post, breakables have a better chance of arriving safe and sound when sent by Priority Mail. Be assured that we wrap each item carefully and do everything possible to get your item to you safely.

We pack all items carefully, but occasionally something does get broken. If you receive a broken or damaged item, please contact us immediately and keep the object and wrappings. We would like to have pictures of the damage also. Contact us at [email protected] or call 409-385-6400. All items are insured for the value of the item. The post office will not include the price of postage, however. We will work with you to file the claim on larger items and will immediately reimburse you for small items valued at less than $10. Again this will only be the price of the item as the postage is spent already.

Yes, we are located in Silsbee, Texas about 20 miles north of Beaumont on Hiway 96. We have a retail Music Store (Mr. Bandman Music) here. If you live in the Southeast Texas area or are visiting here, we would love to meet you and have you come by to pick up your purchase. Of course, Texas State Sales Tax applies to local purchases.

You can reach us by email at [email protected] by phone at 409-385-5400 by mail or in person at 565 S. 4th St., Silsbee, TX 77656

We ship the same day or the next business day when your payment clears. First Class Mail and Priority mail are delivered within 3 days of shipping. So, even with consideration for weekends and holidays, you should have your package within a week after your payment clears. With Google or PayPal payments we will have it out that day or in the next morning's mail. Money Orders take time to get to us and a few days to clear the bank. But be assured that we do ship promptly. If there is going to be any delay on our end, we will let you know what is going on.